Return and Refund Policy
At Fyronex LLC, your satisfaction with our sporting goods, especially our kettlebells, is our top priority. We understand that sometimes a product might not be exactly what you expected, and we’re here to help make the return process as smooth as possible.
1. Return Window
You have 30 calendar days from the date you received your item to initiate a return.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- The item must be unused and in the same condition that you received it.
- It must be in its original packaging.
- You must have the receipt or proof of purchase.
3. How to Initiate a Return
To start a return, please contact our customer service team during business hours:
- Email: support@fyronex.com
- Phone: +1 (716) 782-3454
- Customer Service Hours: Monday-Friday 9AM-5PM EST
Please provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the next steps.
4. Return Shipping
Fyronex LLC will provide you with a prepaid shipping label for your return. You will not be responsible for return shipping costs. Once you receive the label, please securely package your item and drop it off at the designated carrier location.
5. Refunds
Once we receive your returned item and inspect its condition, we will send you an email to notify you that we have received your returned item and the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Please note that no restocking fee will be applied to your return.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@fyronex.com or +1 (716) 782-3454 within 48 hours of delivery. Please provide photos of the damage or defect. We will work quickly to arrange a return or replacement for you at no additional cost.
7. Exchanges
We do not offer direct exchanges. If you need a different item, we recommend returning the original item for a refund and placing a new order.
8. Order Cancellation
You may request to cancel an order within 12 hours of purchase, before it enters the processing phase. Our order processing time is typically 1-2 business days. Once an order has begun processing or has shipped, it cannot be canceled. Please contact us immediately if you wish to cancel an order.
- Order Processing Time: All orders are processed and shipped within 1-2 business days.
- Shipping Method & Cost: We offer Standard Shipping (3-7 business days) free of charge for all orders within the United States.
- Shipping Restrictions: We currently only ship within the United States. We do not offer international shipping.
Fyronex LLC accepts the following payment methods for your convenience:
- Credit Cards: Visa, Mastercard, American Express
- Debit Cards: Visa, Mastercard, American Express
For any questions about our Return and Refund Policy, or if you need assistance with a return, please don’t hesitate to contact us:
Fyronex LLC Website: https://fyronex.com Email: support@fyronex.com Phone: +1 (716) 782-3454 Address: 2671 Carpenter Pringle Rd Ashville, New York, NY 14710, US Customer Service Hours: Monday-Friday 9AM-5PM EST
Reviews
There are no reviews yet.