This Shipping Policy applies to all products purchased from Fyronex LLC through our website at https://fyronex.com. We are committed to delivering your sporting goods products, specifically kettlebells and related accessories, quickly and efficiently.
Order Processing Time
Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays) from the time your order is placed. Once processed, you will receive a shipping confirmation email with tracking information.
Shipping Methods, Costs, and Delivery Times
We currently offer one reliable shipping option for all orders:
- Standard Shipping:
- Cost: Free ($0) for all orders.
- Delivery Time: 3-7 business days after your order has been processed.
Please note that delivery times are estimates and may vary due to factors outside of Fyronex LLC’s control, such as carrier delays or unforeseen circumstances.
Domestic Shipping Only
Fyronex LLC currently ships only within the United States. We do not offer international shipping at this time.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email from support@fyronex.com that includes your tracking number. You can use this number to monitor the progress of your shipment directly through the carrier’s website.
Shipping Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. Fyronex LLC is not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, you may be responsible for re-shipping costs.
Lost or Damaged Packages
If your order arrives damaged or if you believe your package is lost in transit, please contact our customer service team immediately at support@fyronex.com or +1 (716) 782-3454. We will work with the shipping carrier to resolve the issue as quickly as possible. Please retain all packaging materials and damaged goods as they may be required for filing a claim.
Contact Information
For any questions regarding your order or our shipping policy, please contact us:
- Email: support@fyronex.com
- Phone: +1 (716) 782-3454
- Address: Fyronex LLC, 2671 Carpenter Pringle Rd Ashville, New York, NY 14710, US
- Customer Service Hours: Monday-Friday 9AM-5PM EST