Welcome to Fyronex LLC! This document outlines our policies regarding your privacy, shipping of products, returns, and accepted payment methods when you visit or make a purchase from https://fyronex.com (the “Site”). We are committed to protecting your personal information and ensuring a clear, transparent shopping experience.
1. Privacy Policy
This section describes how your personal information is collected, used, and shared when you visit or make a purchase from the Site.
Who We Are: Fyronex LLC Website: https://fyronex.com Contact Email: support@fyronex.com Contact Phone: +1 (716) 782-3454 Address: 2671 Carpenter Pringle Rd Ashville, New York, NY 14710, US
Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- Log files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
We do not sell age-restricted products, digital products, or offer subscriptions or gift cards. Therefore, our data collection focuses solely on physical product sales and associated customer service.
How We Use Your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store—you can read more about how WooCommerce uses your Personal Information here: https://woocommerce.com/privacy-policy/. We also use Google Analytics to help us understand how our customers use the Site—you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Your Rights
If you are a US resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
We do not engage in the “sale” of personal information as defined by some US state laws, but you still have the right to request access to or deletion of your personal data.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers’ database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Third-Party Links
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy (COPPA Compliance)
Our Site is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@fyronex.com or by mail using the details provided below:
Fyronex LLC 2671 Carpenter Pringle Rd Ashville, New York, NY 14710, US Phone: +1 (716) 782-3454 Customer Service Hours: Monday-Friday 9AM-5PM EST
2. Shipping Policy
Order Processing Time All orders are processed and shipped from our US facility within 1-2 business days (Monday-Friday, excluding holidays). Orders placed after 2 PM EST will begin processing the next business day.
Domestic Shipping Only Fyronex LLC currently ships only within the United States. We do not offer international shipping at this time.
Shipping Rates & Times We are pleased to offer Free Standard Shipping on all orders, with no minimum purchase required.
- Standard Shipping:
- Cost: Free ($0)
- Delivery Time: 3-7 business days after processing.
- Please note that delivery times are estimates and may vary due to factors outside of our control (e.g., weather delays, carrier issues).
Shipping Confirmation & Tracking Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this number to track your order’s journey to you.
Incorrect Shipping Information It is your responsibility to provide correct and complete shipping information. If an incorrect address is provided and the package is returned to us, you may be responsible for re-shipping costs.
3. Return & Refund Policy
We want you to be completely satisfied with your purchase from Fyronex LLC. If for any reason you are not, we’re here to help.
Return Window You have 30 days from the date your order was delivered to initiate a return.
Eligibility for Return To be eligible for a return, your item must be:
- In the same condition that you received it.
- Unused and undamaged.
- In its original packaging.
- Accompanied by the original proof of purchase (order number, invoice).
Items that show signs of wear, damage not due to our error, or are not in their original packaging may not be eligible for a full refund.
How to Initiate a Return To start a return, please contact our customer service team at support@fyronex.com or call us at +1 (716) 782-3454 during business hours (Monday-Friday 9AM-5PM EST). Please provide your order number and the reason for the return. We will provide you with instructions on how to send back your item.
Return Shipping Costs Fyronex LLC covers the cost of return shipping. We will provide you with a prepaid shipping label to send your item back to us. You will not be responsible for return shipping fees.
Restocking Fee We do not charge any restocking fees for returns that meet our eligibility criteria.
Refund Process Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
Exchanges If you wish to exchange an item, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damaged or Incorrect Items Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We will provide a replacement or full refund, including return shipping costs.
4. Accepted Payment Methods
At Fyronex LLC, we strive to make your checkout process smooth and secure. We currently accept the following major credit and debit cards:
- Visa
- Mastercard
- American Express (Amex)
All transactions are processed through secure payment gateways to protect your financial information. Your payment details are encrypted and handled with the utmost care.